FAQs

  • Is the delivery AND set up fee included in the price of the backdrops/ packages?

    Our delivery fee AND set up AND next-day pack-up fees are included in the price of the product. Deliveries to venues in areas 20km or further from adelaide CBD will require an additional $50 delivery fee per way.

    Pack-up is at no extra cost the next day, however, if you require same-day pack-up, an additional $100 fee will apply. Let us know your event details and we’ll confirm everything for you!

    Please note: Same-day pack-up cannot be later than 11:30pm. Thank you for understanding. Next-day pack-up cannot be later than 10am.

  • What does it mean that a product is only available as an add-on?

    When a product is listed as “only available as an add-on”, it means it can only be hired together with a backdrop/ frame and/or a package from us, not on its own. It’s an optional extra to complement your main setup.

    Florals, plinths, signage, vases, balloons and personalised decals/ laser cut names are all available as add-ons to your order. Not all may appear on website, so definitely reach out to customise your perfect order! We can make most things work!

  • Do you require a deposit for booking a backdrop/ package?

    Yes, we require a 25% deposit to secure your backdrop booking. You can pay via direct bank transfer after contacting us, use Afterpay to pay in instalments, or choose to pay in full through our website.

    If you require additional customisation to bring your vision to life, then a separate invoice can be generated and sent to you for the agreed additional costs and you can settle that invoice separately if you still wish to continue using Afterpay.

  • How can we check if a backdrop or a package is available for hire on a certain date?

    You can check availability by checking our booking system, contacting us through the contact form on our website, messaging us on Instagram, or emailing us at info@eventfulcollectivehire.com.au

    We’ll get back to you as soon as possible with availability for your date!

  • What times of the day can you deliver?

    We can deliver on the day of your event or the day before, at a time that suits both you and our team. Pack-up will usually take place the following day, but if you require same-day pack-up, an additional $100 after-hours fee will apply.

  • How can I create my own package?

    You can create your own package by selecting your preferred backdrop, plinths, florals, signage, and any extras from our hire collection. You can add additional items for hire to your package by drop-down menus on most packages. If you require further customisation, then just contact us through our website form, Instagram, or email, and we’ll help you customise a package that suits your event, style, and budget.

Please take a minute to read our cancellation policy

To secure your booking, a 25% deposit is required, payable via bank transfer, Afterpay, or by paying the full amount upfront.

You may cancel or make changes to your booking up to 6 weeks before your event for a full refund. If a cancellation is made within 6 weeks of the event date, the 25% deposit will be non-refundable.

We appreciate your understanding and look forward to being part of your special day!